CATI – Telephone Interviewing
We use a professional telephone call center in Prague at Barrandov as well as a large network of interviewers calling from home.
We use an automatic dialing system connected to VoIP that optimizes data collection timings and costs.
There are many fields we have experience in such as healthcare, logistics, IT, telco, construction, food industry, energy and many more.
We conduct telephone surveys through our partner agencies abroad as well (e.g. Slovakia, Germany, Poland).
CATI Studio / Call Center
Our call center in Prague is fully equipped and kept up to date for latest CATI market esearch needs. Thanks to OpenSurvey, our user-friendly interviewing software, we can easily follow the atest research trends and methods.
We can also use a network of interviewers calling from home. It is not unusual that we utilize up to 160 telephone stations within a day. Survey quality control is assured by our experienced supervisors.
Supervision
The work of our interviewers is monitored by our experienced supervisors. We perform a continuous audiovisual monitoring of ongoing telephone surveys.
Interviewers
Our interviewers are trained on regular basis in order to be adequately prepared for a given project, as well as in general. We carefully recruit them through our team of specialists.
Interviewing Logic
We use our own “in-house” questionnaire software to ask questions according to uestionnaire logic. The interviewer is led through a script which is based upon the respondent’s replies to the preceding questions. In this way we keep inconsistencies from human error to a inimum.
Audiovisual Control
Continuous monitoring of interviews by our supervisors is a guarantee of quality data collection. We monitor 30% of interviews. We also offer our clients a quiet meeting room where they can remotely listen to their surveys being performed.
Callback Control and Conversation Feedback
We check the quality of interviews made along with our client requirements. We can track all interviews, store them as audio files and thereby spot frauds straight away.
Ethical Code of Conduct
We take a responsible approach to interacting with the public. We do our best to earn a good reputation – not only for our firm – but especially for the whole field of market research in general. We enable to opt out phone numbers of those who do not wish to be contacted for market research purposes.
This option to opt out is offered on our website as well. We keep on updating this ‘do not call’ list and have disposed of more than 35,000 of such numbers.
Interviewers
Calls annually
Projects annually
Offered CATI Products
Telephone Interviewing
The core of our work is conducting both ad hoc individual projects as well as long-term surveys (trackings).
We offer an optimal combination of CATI/CAWI projects to achieve the most accurate representative sample.
We have experience in many kinds of research fields: public opinion research, customer satisfaction, loyalty index, brand recognition, positioning, potential, coolhunting, feedback promo action, pre/post test communication campaigns etc.
We will gladly assist you in determining the best solution for your project.
Telephone Omnibus
CATIBUS is omnibus market research survey conducted via telephone. Clients split the costs, as each of them put questions into a questionnaire that is a mixture of various topics from several clients.
In the end every client gets results for their questions (demographics included) usually within a week. We offer CATIBUS regularly every month.
If you have any further questions, do not hesitate to contact us. We will gladly provide you with all details regarding CATIBUS.
Mystery Calling a Emaling
Mystery calling is used to gauge the level of customer care a company provides. Using a prefabricated scenario, our trained employee masquerades as a real customer.
With mystery calling you can measure the skills and expertise of customer service operators, their willingness to be helpful, call duration, waiting time, the effectiveness of communication, etc.
Satisfaction Analysis
Employee Satisfaction
With the help of our trained operators, we can easily and deeply examine employee satisfaction in your company.
With extensive experience, we will be happy to advise you on how to learn about the atmosphere in your company and what anyone would hardly tell you personally.
Retention Analysis (Churn Analysis)
The method is used to determine the reasons why clients, customers, subscribers, or employees are leaving your company or quit your services.
With us you will find out not only why are you losing people, but also what to do to make them stay or return.
Offered CATI Products
Telephone interviewing
The core of our work is conducting both ad hoc individual projects as well as long-term surveys (trackings).
We offer an optimal combination of CATI/CAWI projects to achieve the most accurate representative sample.
We have experience in many kinds of research fields: public opinion research, customer satisfaction, loyalty index, brand recognition, positioning, potential, coolhunting, feedback promo action, pre/post test communication campaigns etc.
We will gladly assist you in determining the best solution for your project.
Telephone Omnibus
CATIBUS is omnibus market research survey conducted via telephone. Clients split the costs, as each of them put questions into a questionnaire that is a mixture of various topics from several clients.
In the end every client gets results for their questions (demographics included) usually within a week. We offer CATIBUS regularly every month.
If you have any further questions, do not hesitate to contact us. We will gladly provide you with all details regarding CATIBUS.
Satisfaction Analysis
Employee Satisfaction
With the help of our trained operators, we can easily and deeply examine employee satisfaction in your company.
With extensive experience, we will be happy to advise you on how to learn about the atmosphere in your company and what anyone would hardly tell you personally.
Retention Analysis (Churn Analysis)
The method is used to determine the reasons why clients, customers, subscribers, or employees are leaving your company or quit your services.
With us you will find out not only why are you losing people, but also what to do to make them stay or return.
Mystery calling a emaling
Mystery calling is used to gauge the level of customer care a company provides. Using a prefabricated scenario, our trained employee masquerades as a real customer.
With mystery calling you can measure the skills and expertise of customer service operators, their willingness to be helpful, call duration, waiting time, the effectiveness of communication, etc.